Cookies Policy

1. Who we are

This Cookies Policy is issued by Royal Flow - FZCO, a technology and education company incorporated under the laws of the United Arab Emirates, License No. 35886, with its registered office at UG-01, Building A1, IFZA Business Park DDP, Dubai Silicon Oasis, Dubai, United Arab Emirates (“we”, “us”). It explains how cookies and similar technologies are used on upcomers.com and should be read together with our Privacy Policy, which describes how we process personal data more generally.

2. What cookies are

Cookies are small text files placed on your device by a website and returned by your browser on subsequent visits. They allow the website to recognise your device and to remember information such as your preferences or login state. References to cookies in this policy include comparable technologies, such as pixels, tags, and local storage.

3. The cookies we use

Essential and functional. Certain cookies are indispensable to the operation of the website and cannot be disabled: they keep you signed in to your User Section, remember your settings and language, and enable the checkout. These comprise our own first-party cookies (session to twelve months) and Intercom, which provides customer support messaging (up to twelve months). We further use Feefo to display and collect verified customer reviews (up to twelve months); where required by applicable law, Feefo is activated only with your consent.

Analytics. To understand how visitors use the website, including pages viewed, time spent, approximate location, and device and browser information, we use analytics technologies provided by partners including Google (Google Analytics 4, up to twenty-four months) and Microsoft (Microsoft Clarity, which provides session replays and heatmaps, up to twelve months). We further use Cloudflare Web Analytics, which does not set cookies, and certain measurement is routed through our own servers before being shared with these providers.

Marketing. To measure the performance of our campaigns and to display relevant advertising on other websites and platforms, we use advertising technologies provided by partners including Google (Google Ads and DoubleClick), Meta (Facebook and Instagram), TikTok, Snapchat, X (Twitter), and Microsoft (Microsoft Advertising) (in each case up to thirteen months). These technologies may recognise your device across different websites.

Analytics and marketing technologies are capable of identifying your device and your browsing behaviour; they are not anonymous, and we treat the data collected through them as personal data within the meaning of our Privacy Policy. Some of these providers process data outside the European Economic Area; the safeguards applicable to such transfers are described in our Privacy Policy. Where applicable law so requires, non-essential technologies are activated only after you have given your consent.

4. How to manage cookies

You may control or delete cookies at any time through your browser settings. In Chrome: Settings, Privacy and security, Third-party cookies. In Safari: Settings, Privacy, where you may enable Prevent cross-site tracking or remove stored data via Manage Website Data. In Firefox: Settings, Privacy & Security, where Enhanced Tracking Protection may be set to Strict. In Edge: Settings, Cookies and site permissions, Manage and delete cookies and site data. You may further opt out of personalised advertising through the platforms’ own settings, including Google Ad Settings and Meta Ad Preferences. Where you have given consent to non-essential technologies, you may withdraw it at any time by deleting cookies through your browser settings as described above. We also honour Global Privacy Control (GPC) signals where required by applicable law. Please note that disabling essential cookies may impair the operation of the website, including the User Section and the checkout.

5. Changes to this policy

We may amend this Cookies Policy from time to time, in particular when we engage or discontinue a technology provider. The current version, including its effective date, is always published on this page.

6. Contact

Questions concerning this Cookies Policy may be addressed to help@upcomers.com.